Courses, Seminars for Call Center, Sales and Hospitality Leadership Skills</font>

Theses courses provides you with a tool-kit of ideas to increase your leadership skills back in the workplace. The Leadership Skills courses are designed to help all managers and leaders develop the essential skills to influence and motivate your staff to achieve exceptional performance.

Leadership:	Communication Techniques:
The principles of leadership How people lead and influence others Types of power leaders possess Techniques for developing power Attributes of effective leaders Who does the leader serve	Effective listening skills The concepts and importance of communication Preferred communication channels, methods, and styles Verbalizing expectations in a clear manner Breaking down barriers to create effective communications
Motivation:	Social Styles of Leaders:
Principles of motivation Motivation techniques to use with your team Factors affecting motivation	Your style and its impact on your leadership The behavioral style of others Understand the behavioral styles of individuals Dimensions of assertiveness that affect your leadership style Style observation rules
Basic Supervision	Everything You Always Wanted To Know About Conflict Management (But Were Too Afraid To Ask)
Know how to discipline employees effectively and legally Save hours a day using effective delegation skills Motivate your employees with non-monetary rewards Stay in control with proven time-management techniques Five listening techniques that pay off The trick to knowing what's behind people's body language Three keys to performance evaluation How to give directions that gets results Develop the confidence you need to do the best job	Overcoming your "avoidance" behaviors that don't get you anywhere Recognizing situations where conflict is usually inevitable - and what you can do about it Developing the #1 tool you have to defuse even the most emotional conflicts Follow-up strategies for afterwards so the conflict won't happen again
Total Time Management: How To Better Organize Your Life	How To Deal With Employee Attitude Problems
Gain more control over your day Increase your personal effectiveness Confront and solve problems easier Reduce and channel stress better " How you can quit being a slave to sticky notes Bonus: Calculate what your time habits are really costing you. " A worry-free way to decide what documents you need and which ones are a waste of space	Handling employees who won't follow instructions Quieting employees who complain Counseling staff members Recharging burned-out employees Documenting attitude problems Creating a positive work environment Impacting employee behavior
Training Programs for Supervisors & Managers	Training Programs for Hourly Staff
Building an Effective Team Carrying Out Appraisals Change Management Coaching & Mentoring Coaching Skills for Managers Customer Relationship Management Managing Effective Meetings Effective Delegation & Time Management Facilitation Skills Leadership Skills Managing Difficult People Leadership Skills for New Managers Management Skills for New Managers Negotiating Skills for Managers People Management Performance Management Problem Solving Innovation and Creativity in Business Positive Communication & Interpersonal Skills for Managers Recruitment & Selection Staff Motivation Skills Stress Management Train the Trainer Team Building Microsoft Office Training (Excel, Word, PowerPoint, Outlook, etc) Effective Discipline Communications and Listening Skills Empowering Hospitality Employees Improving Hospitality and Service Managing for Results Motivating Hospitality Employees Planning for Managers Problem Solving	Customer Service Dealing with Difficult Customers Food Safety and Sanitation Guest Satisfaction Hospitality on the Phone Food Service Skills Bar Service Skills Housekeeping Skills Concierge Training Effective Communication Skills Property Knowledge Certification (on-line) How to Handle Complaints The Language of Hospitality Safe Food Handling Sanitation Solving Problems Frontline Employees Suggestive Selling Up-Servicing, Up-Selling, Cross-Selling and Suggestive Selling Building Profits Through Reservations Sales Front Line To Bottom Line: Revenue Strategies For Lodging Employees-Train your staff to understand how a property generates revenues and how cooperative efforts from all associates impacts the bottom line


		The Learning Company